For California Residents scroll down for the specific privacy policy for California.
Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers' need and desire to preserve their privacy and confidentiality. Safeguarding our customers' privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers' nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.
Information We Collect
We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:
Information We Disclose
Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.
By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.
We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies.
All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement.
We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.
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NOTICE TO CALIFORNIA RESIDENTS REGARDING YOUR PRIVACY RIGHTS
The California Consumer Privacy Act of 2018 (“CCPA”), as amended by Proposition 24 (the California Privacy Rights Act) in 2020 which became effective on January 1, 2023 with revised implementing regulations effective on March 29, 2023, requires that we provide California residents with a privacy policy that contains a detailed description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information and of the rights of California residents regarding your personal information. For purposes identified below, this privacy right is afforded only to California residents. If you reside in a state other than California these privacy rights do not apply to you.
Only California residents have rights under the CCPA. A California resident is a natural person (as opposed to a corporation or other business entity) who resides in California, even if you are temporarily outside of the state. You should also read Won Loan, LLC’s General Privacy Policy located above.
Won Loan, LLC’s collection, use, retention, and/or sharing of your personal information must be reasonably proportionate to the purpose in which your personal information is collected or processed by us. Presently the personal information we collect is relative to facilitating a mortgage loan request on your behalf. Won Loan, LLC. does not sell, share, or disclose your personal information to any affiliates or nonaffiliated third parties. Won Loan, LLC. provides your personal information only to those service providers that are providing services to accommodate your mortgage request and the personal information provided is limited to only the required information that is necessary to perform the necessary service.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include information publicly available or lawfully obtained. For purposes of this notice, this information is referred to throughout as personal information.
The California Consumer Privacy Act rights described in this notice do not apply to personal information that Won Loan, LLC. collects, processes, sells, or discloses subject to the federal privacy law (the Gramm-Leach-Bliley Act) and its implementing regulations, or the California Financial Information Privacy Act (“CFIPA”). Because Won Loan, LLC. is subject to those laws and regulations, much of the personal information that we collect is exempt from the CCPA. Your choices and rights with respect to our use and sharing of that information are also governed by federal privacy rights requirements. In addition, CCPA’s privacy rights likewise do not apply to certain types of personal information that are subject to the federal Fair Credit Reporting Act (“FCRA”). Some of the services Won Loan, LLC. provides is subject to the FCRA and is exempt from the CCPA requirements on that basis.
YOUR RIGHTS
As a California resident, you have the following rights with respect to your personal information:
The right to know what personal information we have collected about you, including:
The categories of personal information;
The categories of sources from which we collected personal information;
The business or commercial purpose for collecting, selling, or sharing personal information (as applicable);
The categories of third parties to whom we disclose personal information (as applicable);
The specific pieces of personal information we collected about you;
The right to delete personal information that we collected from you (subject to certain exceptions);
The right to correct inaccurate personal information that we maintain about you;
If we sell or share personal information, the right to opt out of the sale or sharing (Won Loan, LLC. does not sell or share your personal information so the ability to opt out of selling and sharing information is presently unavailable and unnecessary);
If we use or disclose sensitive personal information for purposes other than those allowed by the CCPA and associated regulations, the right to limit our use or disclosure; and,
The right not to receive discriminatory treatment by Won Loan, LLC. for exercising your privacy rights which the CCPA confers.
WON LOAN, LLC. PROHIBITIONS
Won Loan, LLC. cannot discriminate against you, and is prohibited from the following if you exercise your rights under the CCPA:
Denying you a good or service;
Charging different prices or rates for goods or services, including through the use of discounts or other benefits, or impose a penalty;
Providing a different level or quality of goods or services to you; or,
Suggesting that you will receive a different price or rate, or from providing a different level or quality of goods or services to you, if the difference is reasonably related to the value provided to us via your data.
Conversely, Won Loan, LLC. is not prohibited from charging you a different price or rate, or from providing you a different level or quality of goods or services if a difference is reasonably related to the value provided to us by your data.
Financial Incentive
The CCPA allows Won Loan, LLC. to offer you a financial incentive for the collection of your personal information, the sale of your personal information, or the deletion of your personal information.
Won Loan, LLC. does not offer a financial incentive at this time since we do not sell your personal information, and we only collect the personal information that is necessary to facilitate a mortgage loan request made by you, or a limited amount of personal information you may provide to inquire about Won Loans, LLC’s products, or services. Refer below to additional information regarding a request to delete your personal information.
NOTICE AT OR PRIOR TO COLLECTING YOUR PERSONAL INFORMATION
Categories of Personal Information Collected
Presently Won Loan, LLC. in the twelve (12) months prior to the last date this privacy notice was updated, has collected, and will continue to collect (as applicable) the following categories of personal information:
Identifiers (name, alias, postal address, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number);
Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym, or user alias; other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device);
Personal information described in California’s Customer Records statute (California Civil Code § 1798.80(e)) - signature, physical characteristics or description, telephone number, bank account number, credit card number, debit card number, or any other financial information (such as bank statements and information about your income and financial obligations), medical information (such as medical debts and disability income), as well as the categories listed under the Identifiers category above);
Characteristics of protected classifications under California or federal law regarding race, color, sex/gender, age (40 and older), national origin, disability, citizenship status, marital status, military or veteran status, status as a victim of domestic violence, request for family care leave, request for leave for an employee’s own serious health condition, request for pregnancy disability leave);
Commercial information (records of personal property, products or services purchased, obtained, or considered; other purchasing or consuming histories or tendencies);
Biometric information (voice recordings, from which an identifier template, such as a voiceprint, can be extracted, keystroke patterns or rhythms);
Internet or other electronic network activity information (browsing history; search history; and information regarding your interaction with our website, application, or advertisement);
Geolocation data;
Audio, electronic, visual, or similar information;
Professional or employment-related information (including employment history);
Education information;
Inferences drawn from above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes; and,
Sensitive Personal Information (Personal Information that reveals a consumer’s Social Security, driver’s license, state identification card, or passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation (1,850 ft.); racial or ethnic origin; the processing of biometric information for the purpose of uniquely identifying a consumer).
Sources Providing Personal Information
Won Loan, LLC. collects personal information directly from California residents and from internet service providers, credit reporting agencies, data analytics providers, government entities, operating systems and platforms, and social networks. We do not collect all of the categories of personal information indicated above from each source, and only to extent the information is necessary to provide a mortgage loan to you.
Business Purpose for Collecting Personal Information
Won Loan, LLC. currently collects and have collected the above categories of personal information for the following business or commercial purposes:
Helping to ensure system security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes;
Debugging to identify and repair errors that impair existing intended functionality;
Performing services, including maintaining or servicing accounts, providing customer service, processing/underwriting and closing a loan, or fulfilling orders and transactions, verifying your information, processing payments, providing mortgage financing, providing analytic services, or providing similar services;
Undertaking internal research for technological development and demonstration;
Undertaking activities to verify or maintain the quality or safety of a service and to improve, upgrade, or enhance our service; and,
Advancing our commercial or economic interests, such as by enabling or effecting, directly or indirectly, a commercial or business purpose transaction.
Categories of Third Parties For Disclosure of Personal Information
The following are the categories of personal information that we disclosed for a business purpose in the twelve (12) months preceding the last date in which this policy was updated and, for each category, the categories of recipients to whom we disclosed personal information:
Personal Identifiers – Name, Alias, Identifiers (name, alias, postal address, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number).
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems, and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Unique Personal Identifiers - (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym, or user alias; other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device).
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Personal information described in California’s Customer Records Law - (signature, physical characteristics or description, telephone number, bank account number, credit card number, debit card number, or any other financial information (such as bank statements and information about your income and financial obligations), medical information (such as medical debts and disability income), as well as the categories listed in the “Identifiers” category above).
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Characteristics of protected classifications under California or federal law - (race, color, sex/gender (including pregnancy, childbirth, and/or related medical conditions), age (40 and older), national origin, disability, citizenship status, marital status, military or veteran status, status as a victim of domestic violence, request for family care leave, request for leave for an employee’s own serious health condition, request for pregnancy disability leave).
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Commercial Information - (records of personal property, products or services purchased, obtained, or considered; other purchasing or consuming histories or tendencies).
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Biometric Information - (voice recordings, from which an identifier template, such as a voiceprint, can be extracted, keystroke patterns or rhythms).
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems, and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Internet or other Electronic Network Activity - (browsing history; search history; and information regarding consumer’s interaction with website, application, or advertisement).
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Geolocation Data
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Audio, Electronic, Visual, or Similar information
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Professional or Employment-Related Information - (including employment history); Education information.
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Inferences - drawn from above information to create a profile about a you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Sensitive Personal Information - (personal Information that reveals your Social Security number, driver’s license number, state identification card, or passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation (1,850 ft.); racial or ethnic origin; the processing of biometric information for the purpose of uniquely identifying a consumer)
Vendors, service providers, and partners such as customer support providers, email providers, internet service providers, data storage providers, payment processors, operating systems and other software providers.
Government entities, courts, and other legal authorities; attorneys, accountants, and auditors; ratings agencies; and credit bureaus.
Government-sponsored and other relevant parties to loan transactions, such as Fannie Mae, Freddie Mac, and Ginnie Mae.
Any future financial institution in which your mortgage loan may be brokered, a future investor that may purchase your loan, and any loan servicing organization related to the purchase or servicing of your mortgage loan.
Business Purpose for Disclosing Personal Information
Won Loan, LLC. disclosed personal information for the following business or commercial purposes:
Auditing related to counting advertising impressions;
Helping to ensure security and integrity of retaining and using personal information;
Debugging to identify and repair any errors in technology or processes, as necessary;
Performing services the service necessary to provide you a mortgage loan, including any third party service providers with a need to know limited personal information to provide the necessary service;
Providing advertising and marketing services; and,
Advancing our commercial or economic interests.
Won Loan, LLC. has not sold or shared Personal Information in the twelve (12) months preceding the last revision date of this Privacy Policy. Won Loan, LLC. does not knowingly collect, sell, or share the Personal Information of consumers under 16 years of age. Won Loan, LLC. does not use sensitive personal information for purposes other than those allowed by the CCPA and its accompanying regulations.
RETENTION OF YOUR PERSONAL INFORMATION
Won Loan, LLC. retains your personal information for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us. In addition, Won Loan, LLC. retains the personal information necessary to facilitate a mortgage loan according to each states record retention requirements.
KNOWLEDGE, DELETION, OR REPORTING AN ERROR OF YOUR PERSONAL INFORMATION
You have a right to request that Won Loan, LLC. identify for you the personal information we have retained, to delete certain personal information, or to notify us of an error in your personal information.
The personal information that Won Loan, LLC. must retain regardless of a request for deletion is identified below.
Any requests to Won Loan, LLC. by you to delete personal information, also applies to any service providers in which Won Loan, LLC. has disclosed information to obtain/perform the service needed to provide a mortgage loan. This is also subject in the same way to the limits below regarding when Won Loan, LLC. must continue to retain your personal information.
Won Loan, LLC. cannot delete personal information relative to:
completing the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of Won Loan, LLC’s. ongoing business relationship with you, or otherwise perform a contract between the two of us;
detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
debug to identify and repair errors that impair existing intended functionality;
exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
comply with the state Electronic Communications Privacy Act;
engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when Won Loan, LLC’s. deletion of the information is likely to render impossible or seriously impair the achievement of the research, if you have provided informed consent;
enable solely internal uses that are reasonably aligned with your expectations based on your with Won Loan, LLC.;
comply with a legal obligation; or,
otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Submitting a Request to Know, Delete or Correct Your Personal Information
You may submit a request to Won Loan, LLC. to know what personal information we have, delete your personal information, or to correct any errors in your personal information by one of the following methods:
By Mail (please send a written request to):
Won Loan, LLC.
ATTN: Privacy Rights Request
4742 N 24th St
Ste 300
Phoenix AZ 85016
Or via Email to: info@wonloan.com.
If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods above. After submitting the request, and if the request is not subject to an exemption or exception as indicated above, we may require additional information to verify your authority to act on behalf of the California resident.
Won Loan’s Process for Verifying a Request to Know, Delete, and/or Correct Your Personal Information
If Won Loan, LLC. determines that your request is subject to an exemption or exception, we will notify you of our determination. If we determine that your request is not subject to an exemption or exception, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.
If you maintain a password-protected account, we may verify your identity through existing authentication practices available through your account. Prior to disclosing or deleting the personal information, we may ask you to re-authenticate yourself with respect to that account.
If you do not maintain a password-protected account, or if you are an account-holder but we suspect fraudulent or malicious activity with your account, we will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the personal information and the risk of harm to you by unauthorized disclosure, deletion, or correction as applicable. To do so, we will ask you to verify data points based on information we have in our records concerning you.
Your request for identification of your personal information, the deletion of personal information (as allowed), or identifying personal information that needs correction will be processed promptly upon receipt but in no event will be processed longer than 30 business days after receipt, unless additional documentation or information must be requested to identify the potential error or to verify your identity or authorization for a third person/entity making the request.
YOUR RIGHT TO OPT OUT OF THE SELLING OR SHARING OF YOUR PERSONAL INFORMATION
Since Won Loan, LLC. does not sell or share your personal information except to the extent necessary to provide you a requested product or service, therefore there is no necessity for you to opt out of our information sharing.
We do not sell, share, or disclose personal data to outside vendors, affiliates or nonaffiliated third parties.
Won Loan, LLC. recognizes that protecting your privacy is paramount to maintaining the trust you have put in us. Financial companies choose how they share your personal information. Federal law gives you the right to limit some but not all sharing. Federal law also requires Won Loan to tell you how we collect, share, and protect your personal information. Please read this notice below carefully to understand what we do.
All financial companies need to share customer’s personal information to run their everyday business. Below we list the reasons financial companies can share their customer’s personal information, the reasons Won Loan chooses to share; and whether you can limit this sharing.
Won Loan, LLC. Collection of Personal Information
Won Loan, LLC. shares your personal information for our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations. or report to credit bureaus.
Won Loan, LLC collects non-public information about you from some or all of the following sources:
Applications or other forms – this includes name, address, social security number, assets, and income.
Transactions with Won Loan, LLC, our affiliates, or others (such as joint marketing companies in which we do business) – this includes account balances, payment history, parties to transactions and credit card usage.
Consumer reporting agencies – this includes credit worthiness and credit history.
What Won Loan, LLC Discloses
Won Loan LLC. does not sell, share or disclosure your nonpublic personal information with any affiliates or nonaffiliated third parties. Won Loan LLC. only discloses any necessary nonpublic personal information with service providers that provide required services to facilitate the processing of your mortgage loan request, and then only to the extent your personal information is necessary to perform the required service to you.
Affiliates and Joint Marketing
Won Loan, LLC. does not presently have any affiliates so there is no sharing of non-public personal information with any affiliates. Won Loan, LLC. does not share non-public personal information with companies and does not maintain joint marketing agreements.
Opting Out of Won Loan, LLC. Sharing of Personal Information
Since Won Loan, LLC. does not sell, share or disclose your nonpublic personal information with anyone, except as necessary to facilitate the processing of your mortgage loan request, there is no necessity for you to provide an opt out of this information sharing.
Security
Won Loan, LLC has established high standards for protecting consumer information from unauthorized access, alteration or destruction that comply with Federal regulations to guard your non-public personal information.
Won Loan, LLC employs and maintains network firewalls and other security features that are recognized as industry standards (e.g., Secure Socket Layers, password-protected logins, server logs, access control restrictions, etc.) in an effort to prevent disruption of service or loss, theft, or alteration of sensitive information. We use reasonable commercial efforts to stay current with frequent changes in security requirements.
Won Loan, LLC restricts access to non-public information about you to those employees who need to know that information to provide products or services to you.
Won Loan, LLC maintains its Privacy of Consumer Information Policy (“Privacy Policy”) to effectively comply with its obligation to protect and respect the privacy of individuals and to protect the security and confidentiality of borrower’s nonpublic personal information (“NPI”) under the Gramm-Leach-Bliley Act (“GLBA”), FACTA and other laws, regulations and standards regarding privacy, use, and dissemination of non-public information. This policy applies to all Won Loan, LLC's employees, consultants, and vendors acting on Won Loan, LLC’s behalf.
The requirements and restrictions imposed by GLBA and FACTA are incorporated into the standard processes and procedures followed by all Operations staff. All required notices sent to borrowers undergo rigorous reviews by the Regulation and compliance vendor's prior to being placed into production.
Questions
If you have any questions about our privacy policy, please call 480-531-1541.
We've been helping customers afford the home of their dreams for many years and we love what we do.
Won Loan, LLC
Company NMLS: 2448154
www.nmlsconsumeraccess.org
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